This constitutes the centralized management of the assistance in support of company operations, structured to provide effective solutions in real time to all problems raised by the users, whether with software or hardware.

The requests are managed in real time thanks to the structure of the service which is based on only one channel of contact which directly manages all types of requests with qualified expertise.

The Helpdesk and Servicedesk services are available both on site and remotely for all of the customer’s branches and all users (including travelling personnel)

The ITIL foundation V3 English certification guarantees the national and international customers the quality of the Helpdesk and ServiceDesk services.